Guest Services Entry Supervisor – South Edmonton The Rec Room

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Cineplex is one of Canada’s leading entertainment companies and operates numerous businesses including theatrical exhibition, food service, amusement gaming (Player One Amusement Group), alternative programming (Cineplex Events), traditional and digital media (Cineplex Media and Cineplex Digital Media), out of home leisure and entertainment (The Rec Room), eSports (World Gaming), and home entertainment content ( Cineplex is also a joint venture partner in SCENE – Canada’s largest entertainment loyalty program.
We are proudly a Canadian company with approximately 13,000 employees in Canada and the US, and we offer competitive compensation. To learn more about Cineplex please visit our website at
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest – let’s tell you a bit about this revolutionary new concept called The Rec Room .
The concept will feature a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games that may include luxury bowling, billiards, shuffleboard and ping pong. There will be an auditorium-style venue offering live entertainment – musical acts, bands and comedians – and also featuring a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room will also offer an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an “eatertainment-style” concept in the games area. A large centre bar area with adjacent stage will include impressive digital displays and serve as the gathering spot for watching the big game or other major events. The Rec Room will integrate a cutting-edge interactive technology platform that will enhance all aspects of the entertainment experience.
Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Guest Services Entry Supervisor -South Edmonton Rec Room , reporting to the General Manager, South Edmonton Rec Room. This position will be based at our South Edmonton Rec Room located at 1525 99 St NW in Edmonton, AB.
The Guest Services Entry Supervisor provides guest services, as well as supervision, direction and leadership in accordance with the objectives, performance and quality standards established by The Rec Room.
Job Duties
Has complete knowledge of The Rec Room policies, quality and service standards
Ensures all guests’ requests are handled quickly and efficiently
Manages crowd entering the door and supervises traffic
Observant with the crowd coming in, vigilant and watches the behavior of the guest and proactively deals with conflicts
Assists guests as they leave the vicinity
Is fully aware of all the activities taking place in and out of the location, e.g. functions, VIP/group arrivals and departures, entertainment, outside events that are relevant to guests etc.
Assists in monitoring of transportation requirements of arriving, in-house and departing guests when required
Ensures that all equipment are in good working condition and are well-maintained
Communicates unsafe acts and practices to concerned Department heads for appropriate action
Has complete knowledge of The Rec Room programs: e.g. Loyalty Program, Guest History
Has knowledge of operational system such as POS, cash management and guest services
Creates a positive and a highly motivated working environment that promotes and develop teamwork
Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
Actively promotes the Rec Room’s services and facilities to all guests that they encounter
Builds relationships with guest to delight and gain loyalty
Ensures guest recovery exceeds guests’ expectations
Conducts team briefings
Handles guest complaints in the first instance and if guest is still not satisfied, must report to the concerned Department Heads
Identifies staff training requirements based on service improvement areas
Conducts training programs that are relevant to the staff based on their training needs and service improvement issues
Attends training programs as set by the The Rec Room and other departments
Actively participates in the Rec Room activities
Performs other tasks that maybe assigned by the Management from time to time
Follow Health, Food Safe and Liquor service guidelines
Degree Holder in any field or equivalent professional training
2 – 3 years working experience in an entertainment venue is a security type role
1 year experience in a supervisory capacity is preferred
Understanding of Entertainment Venue Operations
Computer literate
Leadership skills and staff motivation,
Extrovert, proactive, responsible, alert and agile, presentable, articulate, pleasant personality, efficient and tactful
Energetic and positive
Consistently well-groomed
Calm and organized
Has initiative
Has good interpersonal skills
Able to work on flexible shifts including late nights weekends and holidays
Working Conditions
Some travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop computer and peripherals
Extended hours as required
Interested applicants, please apply today.
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
No Agency Calls Please

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